Payee Support

Why Is My Cryptocurrency Transaction Amount Different Than I Expected?

The price at which the cryptocurrency was purchased was likely higher (or lower) than it was at the time your transfer was initiated.

Cryptocurrency prices (e.g. Bitcoin, Etherium, etc.) fluctuate because it is influenced by a number of factors.

In this case, the price at which the cryptocurrency was purchased was higher (or lower) than it was at the time your transfer was initiated. 

We apologize for any inconvenience this may cause. Please understand that cryptocurrency price points are outside the scope of our control. 

Please contact our Payee Support Team if you have additional questions.