Payee Support

Knowledge base articles focusing on processes and support for Payees.

• How Do I Create A MassPay Account?
• How Do I Activate My MassPay Account?
• Who Is MassPay?
• How Do I Get My Money?
• Where Is My Transaction?
• How Do I Access My MassPay Account?
• How Do I Contact MassPay Payee Support?
• How Do I Update My Personal Information?
• How Do I Reset My Password?
• How Do I Get My MassPay Visa Debit Card?
• What Are The Cutoff Times for "Same-Day" & "Next Day" Transfers?
• How Long Does It Take For Transfers To Show Up At My Bank?
• Can I Deposit Funds Into Someone Else's Bank Account?
• Why Would A Particular Payout Service Option Not Be Available To Me?
• Can I Send Money To Someone Else?
• How Long Will It Take For My Transaction To Arrive?
• Penny Testing: Understanding Account Validation & Verification
• Why Is My Cryptocurrency Transaction Amount Different Than I Expected?
• Why Is My Account Locked?
• Is There Anything Else I Should Know?